In order to return a product for any reason, returns must be received within 14 calendar days of the order placed. If an item is not returned within this time frame, we are unable to accept it. Once we have received a returned item, please allow up to 7 working days for it to be processed and replacements despatched/refunds issued. Please see below on the correct course of action to take regarding unwanted or faulty items and order cancellations.
When sending back products we ask that you acquire proof of postage. If you send back an item and we do not receive it, we will be unable to provide any further help if you do not have proof of postage.
Unwanted items may be returned within 30 days of delivery provided they have not been opened or used and are in the same condition as they were sold. Due to health & hygiene, BO Caps are excluded from this policy and are only returnable if faulty. Products must be returned "as sold"; if any products have been opened this is regarded as "acceptance" and you will not be able to return (as unwanted).
If you have received an item you believe to be faulty please call us on 0800 069 9592 as we may be able to provide a solution. If we cannot find a solution, we will request to send the product back and will send you a brand new repalcement product or a full refund including delivery charges.
If you wish to cancel your order prior to shipping, you have a half hour window after you have placed your order in which to do this. As we want to get your order to you as fast as possible we employ a very quick pick, pack and despatch method so we may not be able to cancel your order if you notify us of cancellation after 2pm (irrespective of the half hour grace period).
If your order has been despatched you have the opportunity to cancel within 14 days of its arrival; you will, however, need to send the products back to us before a refund can be issued.
BO Vaping UK
2 Somersby Gardens