Frequently Asked Questions (FAQs)

The electronic cigarette is an electronic device that can create a hot and smokeless steam, diffusing nicotine or other liquids with the help of an atomiser. The electronic cigarette is composed of three parts: BATTERY, ATOMISER, and INHALER/CARTRIDGE. It can also be used with a clearomiser system. The clearomiser can be filled with larger quantities of e-liquid and creates hotter steam in your mouth. The clearomiser also promotes the distinctive HIT (recreating the classic cigarette sensation of smoke passing through your throat).

The electronic cigarette should be used by adults. People with high blood pressure or heart disease, and pregnant women, should consult their doctor if they want to vape with nicotine. People allergic to nicotine should use nicotine-free e-liquids.
This is the question that comes up most often when talking about electronic cigarettes: does “smoking” electronic cigarettes (vaping) prevent regular smoking? Electronic cigarettes are not recognised as a medicine, such as anti-smoking patches or other palliative products found in pharmacies. On the other hand, “vaping” (smoking a vaporiser) can help you maintain the sensation and movements of regular smoking. This is still the beginning of the electronic cigarette and it is continually evolving. Many people have used electronic cigarettes to quit smoking with a high success rate, but it is not a pharmaceutical product so we can not say that the electronic cigarette makes you quit smoking (but it can greatly help you there).
Remove the cap and clean the inside of the device. Make sure any juice that may have leaked into the device is cleaned out.
A blinking light during inhalation indicates that the Cap is not making contact with the device. If this is the case, slightly adjust the contacts on the Cap and device to ensure that they are making proper contact with one another.

Check to see if your charger and device are properly cleaned. If the problem persists, please contact

There are various ways to clean your Bō device, but the most efficient would be to use a dry cotton swab to clean the inside of the device where the caps should be inserted.

Caps often taste burnt because the coils are not primed. Try to take a hit of the cap whilst removed from the Bo. If the problem persists, please contact

Our UK Royal Mail delivery service will generally mean that your order will arrive within 48hours if order placed between Monday and Friday before 4pm, however, on the rare occasion, orders may take up to 7 days to arrive. You will receive Royal Mail tracking email to trace your order.

We offer 30 days money back guarantee on all our ECIGS Kits.